Our Commitment to Customer Satisfaction
At Al Fazal Islamic Store, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are here to help. Our Refund Policy outlines the terms and conditions for returning or exchanging products purchased from our store.
Eligibility for Returns and Exchanges
- Products: We accept returns and exchanges for most products within [Number] days of delivery.
- Condition: Products must be unused, in their original packaging, and with all tags and labels attached.
- Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email or receipt.
- Exceptions: Some products, such as personalized items or intimate apparel, may not be eligible for return or exchange due to hygiene reasons.
How to Initiate a Return or Exchange
- Contact Us: Please contact our customer support team at [Phone Number] or [Email Address] within [Number] days of receiving your order to initiate a return or exchange.
- Provide Details: Provide your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
- Return Shipping: We will provide you with a return shipping address and instructions. You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.
- Inspection and Processing: Once we receive the returned item(s), we will inspect them to ensure they meet our return policy criteria. If approved, we will process your refund or exchange.
Refunds
- Processing Time: Refunds are typically processed within [Number] business days after we receive and inspect the returned item(s).
- Payment Method: Refunds will be credited to the original payment method used for the purchase.
- Deductions: The cost of return shipping may be deducted from your refund, unless the return is due to a defect or error on our part.
Exchanges
- Availability: Exchanges are subject to product availability. If the desired item is out of stock, we will offer you a refund instead.
- Shipping: We will ship the exchanged item(s) to you free of charge.
Customer Support
If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure a smooth return or exchange process.
Contact Us
Al Fazal Islamic Store Shop# 103 First Floor Dolmen Center Tariq Road Karachi Email: support@alfazalislamicstore.com Phone: 03162060111
